Service Delivery Policy
Last updated: 4 November 2026
KamaOTT is a digital streaming service. This policy, also known as a shipping policy, explains how you receive what you pay for.
No physical shipping
We do not ship any physical goods, so there are no shipping charges or delivery addresses involved.
When you get access
Your plan is activated on your KamaOTT account as soon as your payment is confirmed, which is normally immediate. In rare cases, such as a delay at the bank or payment gateway, it can take up to 24 hours.
How to watch
Sign in with your registered account on the website or mobile app. You need a compatible device and a working internet connection. Data charges from your internet provider are your responsibility.
Service area
The Service is intended for viewers in India. Some content may not be available in every location.
If your plan is not active
If your plan is still not active 24 hours after a successful payment, email [email protected] with your registered mobile number or email and the transaction ID. We will activate it, or refund you under our Refund & Cancellation Policy.
Questions? Write to [email protected] or visit our Contact Us page.