Refund & Cancellation Policy

Cancellation

Plans do not renew automatically, so there is no recurring payment to cancel. Your plan ends by itself when its period is over. Once a plan is active it cannot be cancelled part-way through.

When a refund is given

• you were charged more than once for the same purchase;
• your payment succeeded but your plan was not activated, and we cannot fix this;
• a technical fault on our side stopped you from using the Service, and we cannot fix this.

When a refund is not given

Apart from the cases above, payments for activated plans are non-refundable. This includes unused days, a change of mind, and problems caused by your own device or internet connection. Accounts closed for breaking our Terms are also not eligible.

Failed payments

If money was debited but the payment failed, your bank or the payment gateway normally reverses it automatically, usually within 5 to 7 business days. If it is not reversed, contact us with the transaction details.

How to request a refund

Email [email protected] within 7 days of the payment, with your registered mobile number or email, the transaction ID, the date, the amount and a short description of the problem.

Refund timeline

We review requests within 3 business days and tell you the outcome. Approved refunds go back to the original payment method within 5 to 7 business days. The exact date your money arrives depends on your bank.